Starting a new business or running a business from home can be more time consuming than you could ever expect and sometimes the greatest help could simply be some peace and quiet to get on with work. Whilst having your phones ringing with new or existing business is great, having them ringing off the hook could mean missed orders, poor first impressions and possibly even handing some easy business to a competitor.
The hiring of a secretary in a lot of start-ups could be too expensive at first and for a home-based business it’s usually out of the question, but there is an alternative. With the explosion of mobile technology and growth of the internet, many look to outsource their incoming calls and use a call handling service.
Many small businesses and especially sole-traders like the flexibility that employing a call handling service gives them, for many in trades it means that they can actually be out servicing their clients whilst at the same time be safe in the knowledge that their calls are being answered professionally, quickly and politely. A good plumber may not always be the most communicative person to speak to, especially if he has just taken his head out from under a sink to answer a call but by using a call handling service the plumber can get on with what he knows best and service his clients.
Operators at call handling services usually work in small teams of 4 or 5 so that they become familiar with each client. Upon answering a call they follow on screen instructions on what details to collect ranging from name, contact numbers, business names, reference numbers- whatever the client requires to manage his or her business effectively. The operators can then either send the message to the client or act as a front desk receptionist and transfer the call through. In the case of the plumber with his head under a sink, he may have requested that new clients be sent as a txt message to him and told that a call back will be as soon as he is available.
What a call handling service offers clients is the ability to communicate with their customers without being bound by the telephone. A businesses that misses a phonecall because they were to busy to answer it is effectively falling at the last hurdle- they've done all the hard work marketing, they’ve convinced someone that their business is worth the phonecall to find out more, they’ve done everything except answer the phone when is mattered most.
Whilst some can get by quite happily answering their own calls many businesses that want to expand need not only the time to think but the security of knowing that their clients are being well looked after, even if their head is under a sink when they call!
Author Resource:-
John has worked in the telecoms industry for over 10years and has seen how call handling services have evolved over this period. He now helps small, medium and larger businesses to properly manage their calls.
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